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HELP SECTIONThese are our most commonly requested Help questions. If you can't find the answer to your question here, please email us at help@nativeamericanjewelry.com, and we will get back to you as fast as we can. How do I track my shipment? How do I track my shipment?If we've shipped your order, you should have received a Shipment Confirmation email from us that included the shipment method and tracking number. You can also check your shipment tracking number through logging into My Account, and in fact check there whether we have even shipped your item yet. Once we have shipped your item, you can check with our shipping partner the U.S. Postal Service (USPS) and they'll let you know where you package is (provided you have the Tracking #, of course!). What is your Return Policy? – Our Money-Back GuaranteeIf you're unhappy with your jewelry for any reason at all, and you don't even have to tell us why, you have 10 days from receipt of your order to contact us at refunds@nativeamericanjewelry.com to get a 100% refund. Our only requirement is that you contact us within 10 days of receiving your order to let us know (we'll then give you the shipping and return information). We will actually issue you your refund once the jewelry has been returned to us and it has been processed as received. Is this jewelry "authentic"?Our highest priority is your trust. Per federal law, The Indian Arts and Crafts Act, to legally sell jewelry as "Native American" or "American Indian" you must provide the buyer the information on the artisan and their tribal affiliation. We won't sell any item where we can't provide the buyer the name the specific artisan and his/her tribe. Maintaining the strictest standards in ensuring authenticity and quality of our jewelry is why we are the trusted online source for Native American jewelry. How do I cancel my order?Email us immediately at help@nativeamericanjewelry.com. If we haven't shipped your order yet, we can issue you an immediate refund on the spot. If we have already shipped your order, we'll have to work with our shipping partner to see if we can have it re-routed back to our warehouse. There is a possibility that we won't be able to re-route it midstream, and the order will arrive on your doorstep. In that case, we will provide you with instructions on how to ship the order back to our warehouse, and will issue you your refund when we have received the return shipment and processed it back into inventory. What countries do you ship to?In addition to shipping throughout the United States, we ship to Australia, Canada, and Great Britain. We do not ship to any other countries at this time. We offer two shipping options to those countries: (1) First Class International which costs approximately $11 to Australia and Great Britain, and $5 to Canada, with no guaranteed delivery times (typically 1-2 weeks). (2) Express Mail International which costs approximately $30-$35 and guarantees delivery in Although additional customs taxes and import duties are unusual, you are considered the importer and it is your responsibility to comply with all laws and regulations of the country in which you are receiving the goods. You may be subject to import duties and taxes once your shipment reaches your country, and NativeAmericanJewelry.com has no control over these charges and cannot predict what they may be. We include customs forms with all international deliveries. Please contact your local customs office for further information. |